Refund policy
Refund & Returns Policy
All sales are final.
Due to the nature of our products, we do not accept returns or exchanges on used candles or wax melts.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:
Include:
• Your order number
• Clear photos of the item
• Photos of the packaging
We will review the issue and determine an appropriate resolution.
Non-Returnable Items
• Used products
• Burned candles
• Melted wax due to climate after confirmed delivery
• Orders outside the 48-hour reporting window
Making Scents Co. reserves the right to deny refund or replacement requests that do not meet these conditions.